A client reportedly had thousands of dollars stolen from her account in a sophisticated financial fraud, and banking behemoth JPMorgan Chase is supposedly refusing to repay her.
Last month, Colorado homeowner Betsy Rich received a text message requesting her consent to withdraw $1,700 from her JPMorgan Chase account. ABC-affiliated news station KMGH reported this incident.
She claims she got a call from a number that was identical to the Chase debit card customer service number after she quickly denied the questionable transaction. According to Rich, the individual informed her that someone was attempting to withdraw money from her account after knowing her number, address, and amount.
Rich then claims that she contacted Chase using a different phone. “According to him, it was still going on when we were talking, and it was quite urgent. As a result, I called Chase Fraud as soon as I could find another phone. The wait time was twenty minutes. Just as before, their live chat was down. Additionally, our branch was closed.”
Rich recounts how the con artist threatened to take further financial advantage of her unless she changed her PIN while she was on hold with Chase. A sum of $10,700 disappeared from her Chase account not long after she changed her PIN.
Rich claims that Chase refused her fraud claim in a letter she received after the disaster. “The reason for dismissing your claim is because the things in question were allowed, according to the statement. Absolutely not!”
Despite the denial of her claim, Chase paid her $1,700 via wire payments. In order to learn more information about the case, KMGH contacted Chase. A statement from the banking giant cautioned consumers against disclosing their PINs in response.
In order to avoid fraudulent behavior, be wary of new contacts asking for codes, access to your device, or money to be sent to themselves or them. Con artists will ask you to do this, not Chase or any other legitimate bank, police agency, or IT company.
Chase chose to partly compensate Rich for $1,700, even though they were instantly notified of the fraudulent event.
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