The consumer claims that JPMorgan Chase has chosen not to fix or even investigate the loss of $10,000 from their main checking account.
According to WTOC, a CBS affiliate, Arizona customer Cate Dutler claims that a check she sent to a Chicago relative never arrived.
“Removing her relative’s name and writing ‘Unprecedented Eats’ instead in the ‘pay to order’ line.” This meant that the fraudster had presumably intercepted, changed, and cashed the check, according to her online account.
Dutler immediately notified Chase of the changed check claim within the allotted one-year period. There was a 65-day timeframe to report this kind of fraud, but Chase acknowledged the check was counterfeit and that window had passed. “Chase Bank is not taking any action. And they’re trying to explain it away by saying I was late.”
According to Dutler, Chase maintained its stance for months that it was looking into the matter and awaiting a response from TD Bank, the financial institution that cashed the check.
The bank has since acknowledged that it never contacted TD Bank and the issue has been resolved. “It’s wrong. That was fraud. No action has been taken by Chase.”
According to WTOC, it has been unsuccessful in its efforts to locate “Unprecedented Eats,” the name of the firm mentioned on the modified check.
Wallets