JPMorgan Chase Denies Refund to a Customer Following a Brutal Three-Day Hack That Drained $7,900 From Bank Account

According to reports, a consumer claims that JPMorgan Chase would not compensate her after she alerted the bank to suspicious activity and subsequently saw her account drained over three days by fraudsters.

According to KPRC, an NBC affiliate, Houston resident Cindy Little said that Chase texted her to let her know that someone “unknown” had been added as a Zelle beneficiary.

It was at that moment that Little claims she called the bank and learned that someone had taken $1,000. After “acknowledging the deception,” Chase returned the funds.

However, Little got a fresh text message one month later informing her that she had given her approval for a transaction to someone she had never met.

According to Little, she pleaded with Chase to lock her account after she reported the scam, but they refused.

The con artists kept hacking Cindy’s Zelle account for three days straight, taking $7,900 out of her account.

The fact that these deals went through even after Cindy had reported the scam is surprising enough. Chase claims that Little “orchestrated the fraud herself,” although Little herself has reported the incident to the police and contacted the FBI and FTC.

Chase has remained silent in light of KPRC’s allegation, but the mounting pressure from the media might prompt an investigation into the events that transpired.

Cindy drew the attention of Bill Spencer of KPRC 2 as she sought justice. Thanks to his assistance, Chase authorities have taken notice of Cindy’s issue and will be looking into it further.

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