Bitfinex has a small security problem after a hack into customer support

A phishing assault on a customer care worker at cryptocurrency exchange Bitfinex caused a small security problem earlier this week.

Even if the problem has been fixed, this highlights the persistent assaults of bad actors on critical crypto infrastructures like trading exchanges.

Bitfinex reported in a blog post published on November 4 that hackers had conducted a phishing assault on a customer service worker; nonetheless, the effort was unsuccessful.

According to the conversation, the agent in question lacked senior authority and could only use auxiliary resources and submit support issues.

The hackers were unable to gather any useful information from their assault, since they only gained access to a small subset of the Bitfinex customer support forums, which included “partial, incomplete, and stale information.”

Bitfinex claims that none of its services were disrupted and that none of its servers, wallets, or databases were hacked. In addition, the hackers never gained access to or compromised any consumer data.

However, Bitfinex argues that the compromised accounts were either empty or otherwise inactive. The Exchange has promised to notify anyone who had their accounts compromised.

Bitfinex claims it has notified law enforcement and will use its strong connection with these organizations to bring the hackers to justice.

Bitfinex, one of the first exchanges, was launched in 2012 and now has 3 million daily customers. Customers from 52 different countries may use the trading platform, which is headquartered in Hong Kong.

Due to the high value of the assets that crypto exchanges store at any one moment, it is no surprise that they are frequent targets for hackers.

Upbit’s operator, Dunmanu, claims that during the first half of 2023, there were around 160,000 attempts made to breach the South Korean exchange’s systems.

While Upbit and Bitfinex may have “sailed” through these assaults relatively unscathed, other exchanges have taken heavy hits.

In April, an exploit caused the Bitrue exchange to lose around $23 million in digital assets, despite having a daily trading volume of $1 billion.

Six months later in 2023, the greatest robbery on a centralized crypto exchange occurred when hackers stole $55.5 million worth of bitcoin from the hot wallets of Hong Kong-based CoinEx. These assaults simply serve to highlight the pressing necessity for ongoing upgrades to cryptographic safety infrastructure.

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